We've updated our social media house rules. They are posted in the About section of our page and you can read them in full below....
Social Media House Rules
We are happy to have open house rules on any topic you’d like to raise but as a public sector organisation, we have to maintain standards. So, when posting on our site we would ask you to stick to a few basic house rules:
Questions & Correspondence
If you have question about an area of policing or fire governance we would ask you to send your query to us in writing via pfcc@essex.police.uk
This is because we may have to obtain information from partner organisations to answer your query. Also your question may relate to operational matters which we would have to refer to either Essex Police or Essex County Fire and Rescue Service.
We will reply to all correspondence within 25 working days, and will inform you if it is not possible to respond in full within this period.
Unacceptable behaviour
We won’t accept any swearing or rude comments on our page. If you’re rude or offensive we will remove your comments - this includes racist, sexist, sexually explicit, homophobic or otherwise offensive remarks. We will remove your comment and may ban/block you from our page.
We won’t tolerate any form of bullying, harassment or victimisation on our page, whether this relates to the Office of the Police, Fire and Crime Commissioner for Essex employees, or other site users. We will remove your comment and may ban/block you from our page.
Spam
Overt sales pitches are not welcome – the Police, Fire and Crime Commissioner for Essex does not endorse products or services. We reserve the right to block you from our page.
If you spam our page we will delete it and will ban/block persistent spammers.
What you say is public
Don't forget, once your comment is online it’s public and everyone with internet access can read it. Please bear in mind that you are legally responsible for what you submit.
Grievances about our staff
Social media sites are not the best place to raise grievances or complaints about our employees or service. Please refer to our compliments and complaints policy for more information. Details are available on our website www.essex.pfcc.police.uk
Report abuse
If you are offended by a user's post, please report it to Facebook. If you would like us to remove it, please contact us at pfcc@essex.police.uk and we will look into the issue.
Please also be aware that it is not possible for us to monitor our social media accounts 24 hours a day, seven days a week and your query may only be answered during our standard office hours.
Removing content – what will we do?
We don't want to have to remove any content or ban/block any users, so please try to keep your comments in the spirit of our page. However, we do reserve the right to remove comments or ban/block users that are likely to disrupt, provoke, attack or offend others.
If you don't stick to our house rules, we may delete your post and will endeavour to explain why we have done so. We may also ban/block you from using our page – especially if you have broken our house rules before.
More details about our other social media accounts here ⬇️
www.essex.pfcc.police.uk/contact-us/media-centre/social-media-protocol-guide-for-users
Social Media Protocol - Guide for Users - Essex Police, Fire & Crime Commissioner
essex.pfcc.police.uk
These accounts are monitored by the Communications & Engagement team in office hours. We generally work between 08:00 and 17:00 from Monday to Friday.#MakeADifference – broadening the number of volunteers helping to keep your community safe
Three and a half years ago, you asked for more local, visible, accessible policing. Roger Hirst, the Police, Fire and Crime Commissioner (PFCC) for Essex broadened the number of volunteers from your communities helping to keep people safe.
Mandy Chapman is just one of the Active Citizens volunteering in the community to help to lower crime and the fear of crime by interacting with the public. She says: “Essex Police is a family. From the top down, the way it is led and the way people are; it is all part of one family. The PFCC is an extension of that.
“My message to the people of Essex is to not sit back and moan; give up your time and help. There is so much you can give to your community and to Essex.”
Read Mandy’s story here:
www.essex.pfcc.police.uk/news/makeadifference-broadening-the-number-of-volunteers-keeping-essex-s...
essex.pfcc.police.uk
Volunteering is one of the building blocks of success in Roger Hirst’s Police and Crime Plan for Essex. Roger made a commitment that he wanted the police to be part of our communities and for our communities to be part of the police by enabling more people to play an active role in keeping us …It's #SaferInternetDay today. Take some time out to have important conversations with the young people you care about and help them to be safe online. There are some top tips here ⬇️
UK Safer Internet Centre
From embracing difference to being safe online, we have created top tips for young people, as well as parents and carers this #SaferInternetDay buff.ly/3952ll3
If your enquiry relates to operational policing or a crime please contact Essex Police here
