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PFCC – Complaints Review Officer (Kelvedon Park, Essex)

Location of Role: Kelvedon Park

Advert Closing Date: 27/04/2022

Salary Range: £34,578.00 to £37,281.00 (pro-rata for part-time vacancies)

Part/Full Time: Full Time

Contract Type: Permanent

Working Pattern: Mon-Fri

Weekend/Evening Working: No

The Police, Fire and Crime Commissioner (PFCC) for Essex is seeking an exceptional candidate to join a small and enthusiastic team.  We are seeking someone who is both diplomatic and astute, with an ability to communicate clearly, effectively and confidently.

You will work with the Strategic Head to fulfill the Commissioner’s statutory function in relation to reviews of complaints made against the Constabulary. You will undertake reviews in accordance with legislation, assessing the validity of complaints, identifying appropriate actions to be taken, and making recommendations on outcomes to the PFCC.

We seek a team player who is outcome driven, self-motivated, comfortable speaking about sensitive issues with both partners and members of the public with an ability to understand a statutory complaints handling process and principles. You will be able to demonstrate your strong interpersonal skills, and the ability to build and maintain positive working relationships.

The successful candidate may come from a range of different backgrounds, although experience of policing services at a strategic and / or operational level would be an advantage.

Please evidence the following areas in your application:

  • An ability to understand and implement an accepted process and apply guidance principals to ways of working.
  • Competent in the use of a range of IT packages in order to establish effective administration systems and to create reports, presentations and other documents.
  • Strong interpersonal skills, with the ability to build and maintain positive working relationships.
  • Effective communication skills, both written and oral, with ability to clearly explain reasoning for decisions in writing.
  • Able to carry out research and present findings in a clear and well- structured way.
  • Able to work competently and confidently both as part of a team and under own initiative.

Please be aware that Essex Police Corporate Vetting Unit will undertake security vetting on successful candidates, their family and others that live at their home address, which can include financial checks.  Due to the sensitive nature of these checks, we are not able to supply feedback should clearance be declined.

For the full job description please click here.

Apply Here

Volunteer Roles:

Essex Restorative Justice & Mediation Service Volunteer Facilitator

Would you like to join us as a volunteer?

Our Restorative Justice Volunteers rate us 4.7 out of 5 as a service to volunteer for, and have these comments about their role:

“We make people’s lives a little happier.”

“I like having personal responsibility to deliver a professional service and satisfaction of knowing what I do can improve the lives of people.”

“Just to say thank you to everyone for being fantastic. Anytime I attend team meeting it’s like a family gathering. We get to learn from one another.”

If you are interested in joining us as a volunteer facilitator, please look at and complete the forms below. We will contact you to discuss the next steps.

Essex Restorative Justice & Mediation Service Volunteer Facilitator

RJ Volunteer Application Form

The Essex Independent Custody Visiting Scheme

Recruiting has reopened for volunteers to join our panel of Independent Custody Visitors (ICVs). The scheme plays a crucial role in helping to ensure the welfare and dignity of people detained in police custody.

The Essex Police, Fire and Crime Commissioner’s Independent Custody Visitors are a panel of volunteers who make unannounced visits to police custody suites across Essex. Visits take place in pairs at various times of the day and night and each ICV carries out approximately 3 visits per month. They report on the treatment of detainees and conditions within the custody suite, helping to ensure that police and the public have the highest confidence in the safety and welfare of those detained.

Completely autonomous from the Police, Independent Custody Visitors have the right to access custody suites and speak directly to the detainees. Visitors complete a report and record their findings, including any issues raised.

The ICV scheme in Essex is committed to ensuring that its panel members reflect the communities they represent, and we welcome applications from all age groups and all walks of life. Full training and support is provided and members also have the opportunity to attend regular meetings and conferences to further develop their skills.

The posts are voluntary and unpaid, but travel expenses are fully reimbursed. Applicants must be aged 18 and over and recruitment is subject to police vetting.

If you’re interested in the role and would like to know more, you can visit:, or email [email protected] application, we may contact you for more information. If your application is successful, we will ask you to come in and meet the team. All volunteers are subject to Essex Police Vetting procedures.

Team Values

 Working as part of the team here is rewarding and varied. We have shared values, standards and support each other.

Team Values

Our Team Values









PFCC for Essex, Kelvedon Park, London Road, Rivenhall, Witham, Essex, CM8 3HB
01245 291600

If your enquiry relates to operational policing or a crime please contact Essex Police

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