Skip to main content
T: 01245 291600 E: [email protected] Change font size Change font size to normal Change font size to large Change font size to extra large View text only version View full website
Open menu

New Domestic Abuse Helpline

A new helpline has been launched to help people in Southend, Essex and Thurrock who are victims of or who have experienced domestic abuse.

COMPASS went live on 1st April 2019 and is the new point of access for victims of domestic abuse across Southend, Essex and Thurrock; providing information, advice and guidance and, where appropriate assessment and access to specialist services. Its function is to increase accessibility to ensure victims of domestic abuse get the right support at the right time.

COMPASS is funded by Essex County Council in partnership with our office to support victims of domestic abuse across Southend, Essex and Thurrock.
It will help women, men and young people aged over 16 to access specialist support including community-based services and specialist accommodation to help them recover and move on from domestic abuse.
COMPASS is accessible 24hrs a day. Callers can speak with a trained member of staff and there will also be an online form for both public and professionals wishing to make a referral via the website.
COMPASS is delivered by Southend on Sea Domestic Abuse Projects.

The telephone number is 0330 333 7 444.

The website is

Click on the image to view a larger map detailing how Domestic Abuse Services in Essex will operate from April 1.

Community services and specialist accommodation will be delivered by SOS Domestic Abuse Projects, Changing Pathways and Next Chapter.
These community-based services are local hubs incorporating specialist accommodation such as refuges, IDVA (Independent Domestic Violence Advisors) and outreach work.

Greg Myddelton, our Assistant Director for Commissioning, said: “It is vital that all victims of domestic abuse are able to access support to help them feel safe and to move on from an abusive situation. This new service uses local specialist organisations to deliver timely, expert help and support to those in need. If you or someone you know may be experiencing domestic abuse, there is help out there which can be accessed by this new single phone number.”

Assistant Chief Constable Andy Prophet at Essex Police, and Vice CHair of the Southend, Essex and Thurrock Domestic Abuse Board, said: “The new Compass contact number will help victims of domestic abuse speak to the specialists in their area to get the support they need. Essex Police is committed to breaking the cycle of domestic abuse and working with our partners across the county to protect victims of domestic violence and keep them safe.”

Back to news


PFCC for Essex, Kelvedon Park, London Road, Rivenhall, Witham, Essex, CM8 3HB
01245 291600

If your enquiry relates to operational policing or a crime please contact Essex Police

To sign up for the latest news and updates, sign up for email notifications.