Working as part of the team here is rewarding and varied. We have shared values, standards and support each other.
Complaints & Correspondence Officer
Based at Kelvedon Fire Headquarters
Monday – Friday between the core hours of 0800 – 1700.
The deadline for applications is 1600 on Friday, December 8, 2017.
£27,519 – £29,307 per annum
Permanent – Full Time
The Police, Fire and Crime Commissioner for Essex is seeking an exceptional candidate to take up the role of Complaints and Correspondence Officer.
This post will lead in co-ordinating and responding to complaints and complex correspondence that are received by the Office for the PFCC. Based within the Communications and Engagement Team, the post holder will liaise closely with members of the public, providing a proactive and responsive services to complainants and working closely with key partners such as Essex Police, the Independent Police Complaints Commission, the inspectorates and more widely.
The post holder will have experience of working in a complaints and / or quality of services department, responding proactively to complaints and using learning to inform improvements. They will be experienced in liaising directly with members of the public and have strong written and verbal communication skills.
Within your application please evidence the following;
Deliver, Support & Inspire
Closing date is Friday, December 8, 2017
Interviews scheduled from Thursday, December 14, 2017
To find out more and to apply for the role click here.
If your enquiry relates to operational policing or a crime please contact Essex Police here